អំពីការងារAbout the job职位描述

Heritage Suites Hotel is an intimate 5-star boutique resort nestled near Wat Bo in Siem Reap, welcoming discerning travelers from across the globe visiting the temples of Angkor. Position: Guest Relations & Front Office Manager We are seeking a warm, experienced hotelier to supervise our Front Desk, Concierge, and Guest Experience team, ensuring our guests enjoy an unforgettable Cambodian stay. Responsibilities: • Oversee front desk check-in/out procedures, room assignments, VIP arrivals, and personalized concierge itineraries (temple passes, helicopter tours, private dining). • Train, schedule, and mentor receptionists, bell staff, and night auditors. • Maintain stellar online guest satisfaction ratings across TripAdvisor, Booking.com, and Google. • Resolve guest inquiries and special requests promptly with discretion and elegance. • Coordinate seamlessly with Housekeeping, F&B, and Spa teams. Qualifications: • 3+ years experience in luxury hospitality (4 or 5-star hotel/resort), with at least 1 year in a supervisory role. • Fluent English (spoken & written). Knowledge of French, German, or Mandarin is a major asset. • Proficient in Hotel Management Systems (Opera, Cloudbeds, or similar PMS). • Impeccable grooming, positive energy, and natural flair for luxury hospitality. Compensation & Package: • Monthly salary $750 - $1,100 depending on experience. • Monthly hotel service charge pool (adds $150 - $300/mo during high season). • Staff duty meals in hotel restaurant and comfortable on-site staff accommodation option. • Comprehensive NSSF coverage and medical insurance. Location: Siem Reap (Wat Bo area). Contact Telegram @heritagesuites_jobs.

ជំនាញដែលត្រូវការSkills wanted技能要求

• Front Office
• Guest Relations
• Opera PMS
• Concierge
• VIP Protocol
• Khmer Hospitality